Frequently Asked Questions (FAQ) – Montaigne Haute Couture
ORDERS & PAYMENTS
What payment methods do you accept?
We accept credit card payments (Visa, Mastercard, American Express), as well as PayPal. All transactions are secure and protected by advanced encryption.
Can I change or cancel my order after placing it?
Once your order is confirmed, we will immediately process your request to ensure prompt delivery. Therefore, changes or cancellations are only possible within one hour of purchase. For urgent inquiries, please contact our customer service via WhatsApp at +33 6 62 28 12 71 or by email at contact@montaigne-hautes-coutures.shop .
How do I track my order?
As soon as your order is shipped, you will receive an email with a tracking link. You can also track your package by logging into your Montaigne Haute Couture account.
DELIVERY & RETURNS
What are the delivery times?
Our products are generally delivered within 6 days on average . Delivery is free for all orders, regardless of destination.
Which countries are served?
We deliver our creations worldwide , at no extra cost.
How to return an item?
You have 30 days from receipt of your order to make a return if you are not completely satisfied. Contact our customer service to obtain a prepaid return label.
When and how will I be reimbursed?
Once your return has been received and inspected, we will process your refund within 5 to 10 business days via the same payment method used for purchase.
GUARANTEES & QUALITY
Are your products guaranteed?
Yes, all our items are backed by a 30-day money-back guarantee. Additionally, our electronic beauty devices come with a 1-year warranty .
How do I claim my warranty?
If your product has a manufacturing defect or technical issue, contact us with your order number and photos of the affected product. We will guide you through obtaining an exchange or refund.
CUSTOMER SERVICE & CONTACT
How can I contact Montaigne Haute Couture?
Our customer service is available Monday to Friday, 9am to 7pm . You can reach us:
- By WhatsApp at +33 6 62 28 12 71
- By email to contact@montaigne-hautes-coutures.shop
We promise to respond to you within 24 business hours .
Where is your workshop located?
Our private workshop is located at 21 Avenue Montaigne, 75008 Paris , in the heart of the haute couture district.
